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How online businesses use ecommerce performance dashboards?

Top Ecommerce brands clients use Ecommerce dashboards regularly. WooCommerce and Shopify clients shared there insights with Octoboard and explain why dashboards are key to Ecommerce success.
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OCTOBOARD: How online businesses use ecommerce performance dashboards
Some of our clients shared their thoughts and insights on how they use Ecommerce performance dashboards. We have asked our customers who use Ecommerce Analytics product of the Octoboard platform (Stripe, WooCommerce and Shopify owners) to share their insights. Below are some of the answers that we received as well as additional information we collected on the subject available from public sources.
”Collecting user insights in Octoboard Ecommerce Suite - Octoboard survey interface”

Online businesses leverage eCommerce performance dashboards to enhance their operational efficiency and drive growth by providing real-time insights into key performance metrics (KPIs). Here’s how they utilize these dashboards.

Overview of eCommerce Dashboards

An eCommerce dashboard is a visual interface that consolidates various metrics related to sales, revenue, customer behavior, and marketing performance. By integrating data from multiple sources, these dashboards enable businesses to monitor their performance effectively and make informed decisions quickly.

Key Functions of eCommerce Dashboards

”Key Functions of eCommerce Dashboards”
  • Performance Tracking (30%): Businesses can track their performance against set KPIs over time, identifying both successful strategies and areas needing improvement. This ongoing analysis helps refine marketing efforts, product offerings, and customer engagement strategies.
  • Real-time Monitoring (25%): Dashboards provide immediate insights into critical KPIs, allowing businesses to identify issues or opportunities as they arise. For instance, a sudden drop in website traffic can be quickly addressed to mitigate potential sales losses.
  • Centralized Data (18%): By aggregating data from various platforms, eCommerce dashboards eliminate data silos, fostering better decision-making across departments. This centralized view aids in aligning marketing, sales, and inventory strategies.
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  • Improved Decision-Making (15%): With a holistic view of business performance, companies can make data-driven decisions, such as adjusting inventory based on sales trends or optimizing marketing campaigns to capitalize on successful products.
  • Enhanced Collaboration (12%): Dashboards promote teamwork by providing a shared platform for data analysis. When all team members access the same data in real-time, it ensures that everyone is aligned towards common business goals.

Types of Dashboards Used

”Types of Dashboards Used”
  • Sales Dashboards (53%): Focus on sales performance metrics, helping businesses understand revenue trends and customer purchasing behavior.
  • Marketing Dashboards (32%): Provide insights into the effectiveness of marketing campaigns, enabling marketers to optimize their strategies based on real-time data.
  • Inventory Dashboards (9%): Offer a real-time view of stock levels, assisting in inventory management and ensuring product availability aligns with customer demand.
  • Customer Behavior Dashboards (6%): Analyze customer interactions and preferences, helping businesses tailor their offerings and improve customer satisfaction.

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Real-time order processing and website traffic for advanced product and customer segmentation, dashboards, reports and ChatGPT insights.
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